1/20/2024 0 Comments Getting chatterbox division 2![]() I also will say I have been rather spoiled as a many year Diamond that I do most times end up with very competent agents. Once again I have no personal insider knowledge to tell you if this is true or not but it does have the “ring of truth” if you will as my personal experience is that reps do seem very happy when you tell them you are going to give them a 5 when done with the call.Īlso if this IS true I bet this is information the company would rather not get out to the general public and mess up their carefully monitored metrics. Only 1 and 5 are the ones that will help the company and the representative.“ You can do an excellent job with every customer, but if no one give you a 5 or they give you a 1, they will have a meeting with you once a month □ it is very frustrating. “ You are correct, the surveys are a big deal to the company. I find this interesting that I am not the only one experiencing this and maybe you have as well.Īnother fascinating comment on the thread was from Reddit user “ Naturrensing25” who claims to be a Delta Employee (who knows if true) said: A few of these times I have said to them thank you and good-bye and either 1) they do not disconnect the line and thus trigger the survey or 2) I am not transferred to the survey and the line just goes dead. Or they simply refuse to help me when I know they could. I had to click this one as I too have had experiences when reps have flat out given me bad, or worse wrong, info and I had to correct them. Reddit user “ Drag6541” recently started a thread asking: “ Anyone had an agent refuse to hang up?” That takes me to the question for this post. I know these surveys matter to Delta as they follow metrics with an almost religious fervor and thus when I am done with a call to the medallion line I almost always tell the rep that I will hold the line for the survey so I can give them a 5 and that I appreciate their help today. The “Strive” part stands for:Īnd the “Five” is what we, who often fly Delta, have all come to know is their ranking system that starts with a 1 for really poor service and a 5 for great service. ![]() Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed, or approved by any of these entities.įor a very long time Delta Air Lines has pushed the motto “ Strive for Five” for their employees. This site does not include all card companies or all available card offers. ![]() ![]() Compensation may impact how and where card products appear on the site. Some or all of the card offers that appear on the website are from advertisers. Eye of the Flyer and CardRatings may receive a commission from card issuers. has partnered with CardRatings for our coverage of credit card products. Advertiser Disclosure: Eye of the Flyer, a division of Chatterbox Entertainment, Inc. ![]()
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